VoxPerch

VoxPerch Terms of Service

Last Updated: November 3, 2026

These Terms of Service (the "Terms") are a legally binding agreement between you and AEO Juice LLC, a Utah limited liability company ("Company," "we," "us," or "our"), governing your access to and use of VoxPerch, including our websites, web application, mobile applications, APIs, and integrations (together, the "Service").

1. Agreement and Acceptance

1.1 How you accept. You accept these Terms by (a) checking the box or clicking the button indicating that you agree to these Terms when creating an account or making a purchase, (b) accessing or using the Service, or (c) executing an order form that references these Terms. If you do not agree, do not use the Service.

1.2 Authority. If you accept on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" and "Customer" refer to that entity. If you lack that authority, you personally are bound by these Terms.

1.3 Eligibility. You must be at least 18 years old and legally able to form a binding contract. The Service is for business and professional use only.

1.4 Changes to these Terms. We may update these Terms. We will post the updated Terms with a new "Last Updated" date and, for material changes, notify you by email or in-app notice at least 15 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance. Changes do not apply retroactively to disputes that arose before the effective date.

1.5 Definitions.

2. The Service, Accounts, and Payment

2.1 The Service. The Service is a technology platform that lets Customer (a) send ringless voicemail and other voice messages to contact lists, including sends triggered automatically by events Customer defines in HubSpot, GoHighLevel, or other connected platforms; (b) answer inbound calls with an automated AI receptionist that responds from a knowledge base Customer supplies, captures caller details, and transfers or records calls; and (c) create AI-generated voice clones from recordings Customer provides. Company acts only as a technology provider. Customer, not Company, is the sender and initiator of every message, chooses every Recipient, and controls the timing and content of every campaign.

2.2 Accounts. You are responsible for all activity under your account and API keys, including activity by your employees, contractors, agents, and anyone using your credentials. Keep your credentials confidential and notify us immediately of any unauthorized use.

2.3 Fees. You agree to pay the fees stated in your order form, quote, proposal, invoice, or the plan you select at checkout (each an "Order"), plus applicable taxes. Fees may be a fixed monthly amount, usage-based charges (such as talk minutes, messages delivered, or phone numbers), one-time setup fees, or a combination, as stated in your Order. Custom pricing in your Order is confidential. If an Order conflicts with these Terms on price or billing, the Order controls on that point only. We may change recurring fees in your Order on 30 days' notice by email; changes take effect at your next billing date after the notice period.

2.3A One-time purchases and credits. Minute packs, credit packs, phone numbers, extra cloned voices, and other add-ons are priced as shown in your dashboard or at checkout when you buy them. We may change those prices, pack sizes, and the conversion rates between minutes, credits, and recordings at any time without notice, but a change applies only to purchases made after it; it never reduces what you already bought. Credits and minutes have no cash value, are not transferable, and are forfeited if your account is terminated for violating these Terms. Recurring add-ons (such as extra phone numbers or voices) renew monthly until you remove them.

2.4 Automatic renewal. Unless your Order says otherwise, fees are billed monthly in advance, starting on the day your service is activated, and your subscription renews automatically each month until you cancel. Payments are processed by our third-party payment processor (currently Stripe), and you authorize recurring charges to your payment method on file for all fees under your Order. You may cancel at any time by emailing support@voxperch.com or through your dashboard; cancellation takes effect at the end of the current paid billing period and you will not be billed again. After cancellation we hold any phone number we provisioned for you for 30 days so you can port it, then release it.

2.5 Payment authorization. You authorize us to charge your payment method on file for all fees when due. If a charge fails, we may suspend the Service until paid. Past-due amounts accrue interest at the lesser of 1.5% per month or the maximum allowed by law, and you are responsible for reasonable collection costs, including attorneys' fees.

2.6 Refunds. Fees paid are non-refundable, including for partial billing periods and unused minutes or credits, except as stated in your Order or required by law. If the Service did not perform as described, email support@voxperch.com within 30 days of the charge and we will review the request in good faith. Any refund or credit is at our sole discretion and does not entitle you to one in any other case. No refund is available for an account suspended or terminated for violating these Terms.

2.7 Chargebacks. Initiating a chargeback for fees owed under these Terms is a material breach. We may terminate your account and recover the disputed amount plus our costs.

2.8 Delivery not guaranteed. Carriers, voicemail providers, and third-party networks control final delivery. We do not guarantee that any message will be delivered, delivered on time, or heard.

3. Customer Compliance Obligations

3.1 Sole responsibility. You are solely responsible for ensuring that your use of the Service, your Content, your Contact Data, and every message sent through your account complies with all applicable laws, including all Messaging Laws, privacy and data-protection laws, HIPAA (where applicable), consumer-protection laws, and carrier and industry rules. You acknowledge that the FCC treats ringless voicemail as a "call" under the TCPA.

3.2 Consent. Before sending any message, you will obtain and keep records of every consent the law requires, including prior express written consent for marketing messages to wireless numbers. Where consent is required, it must clearly disclose that the consumer agrees to receive calls or messages using an artificial, prerecorded, or AI-generated voice, identify the business authorized to contact them, and state that consent is not a condition of purchase. You will configure your messages and the AI receptionist to recognize and honor revocations made by any reasonable means, including verbal statements such as "stop calling" or "take me off your list." You will honor revocations of consent made by any reasonable means within the time the law requires, and no later than 10 business days.

3.3 Do-Not-Call. Before each campaign, and in no event less than every 31 days, you will scrub Contact Data against the National Do-Not-Call Registry, applicable state DNC lists, and your own internal DNC list, and maintain a written DNC policy as required by law.

3.4 Calling hours and identification. You will send messages only during legally permitted hours in the Recipient's local time zone. Each message will identify you as the sender and provide a working callback number and any opt-out mechanism required by law.

3.5 Caller ID. You will use only caller ID numbers you own or are authorized to use. You will not spoof or transmit misleading caller ID information.

3.6 Records. You will keep consent records, DNC scrub records, and opt-out records for at least 5 years and give them to us within 5 business days of our request.

3.7 Prohibited uses. You will not use the Service to:

3.8 Our rights. We may (but have no obligation to) review, block, or remove Content or campaigns; suspend or terminate your account immediately and without refund if we believe you violated this Section; and cooperate with regulators, carriers, and law enforcement, including by disclosing your account information. Our exercise or non-exercise of these rights does not shift any compliance responsibility to us.

3.9 Content license. You grant us a non-exclusive, worldwide, royalty-free license to host, process, transmit, and store your Content and Contact Data as needed to provide the Service. You represent that you own or have all rights needed to grant this license, including rights to any voice used.

3.10 Voice cloning. You may clone only your own voice or the voice of a person who has given you signed, written consent to have their voice cloned and used for the specific purposes you will use it for. That consent must satisfy all applicable biometric-privacy and right-of-publicity laws (including any written-release requirements under laws such as the Illinois Biometric Information Privacy Act, Texas and Washington biometric statutes, and Tennessee's ELVIS Act) and must cover processing of the voice by our technology providers as described in Section 3.13. You will keep that consent for at least 5 years and give it to us on request. You will not clone the voice of any public figure, celebrity, government official, or person who has not consented, and will not use a cloned voice to deceive any Recipient about who is speaking. You acknowledge that the FCC treats AI-generated voices as "artificial or prerecorded" voices under the TCPA, so messages using a cloned voice require the same prior express consent as any prerecorded message. We may remove any voice clone at any time.

3.11 AI receptionist. The AI receptionist answers from the knowledge base, prices, hours, and instructions you provide, and you are solely responsible for their accuracy and for anything the receptionist tells callers based on them. AI responses may be incomplete or wrong; you will not configure the receptionist to give medical, legal, financial, or emergency advice. The receptionist identifies itself as an automated assistant and is not a substitute for emergency services. If you enable call recording or transcription, you are responsible for giving every notice and obtaining every consent required by law, including in states that require all parties to consent to recording. Your recording notice must also disclose, where required, that third-party vendors process the call. You will not submit or allow callers to submit "Prohibited Data" through the Service, meaning protected health information under HIPAA, payment card data, Social Security or government ID numbers, financial account numbers, or other data subject to heightened legal security requirements, unless we have agreed in writing (for health information, through a signed business associate agreement).

3.12 Integrations and automated triggers. You define the events, workflows, and lists in HubSpot, GoHighLevel, or other third-party platforms that trigger sends through the Service. You are solely responsible for every message those triggers send, including messages sent because of an error, loop, or misconfiguration in your workflows or data. Your use of third-party platforms is governed by their terms, and we are not responsible for their availability, data, or changes to their APIs.

3.13 Third-party technology providers. The Service is built on third-party providers, which may include voice-AI, speech, telephony, language-model, and payment providers such as Retell AI, ElevenLabs, and Stripe ("Providers"). You authorize us to share your Content, Contact Data, call recordings, transcripts, and voice samples with Providers as needed to operate the Service. Providers may process that data under their own terms, which may include using de-identified or aggregated data, and in some cases Content, to operate and improve their services. We may, but are not obligated to, use settings a Provider offers to limit its use of your Content. We do not control Providers and are not responsible for their acts or omissions. You will comply with each Provider's usage policies that apply to features you use, including the ElevenLabs Prohibited Use Policy and the Retell AI Prohibited Use Policy, and any restriction in those policies applies to you as if written here. We may change Providers at any time. A Provider may suspend features or your use without notice, and we have no liability for that.

3.14 AI disclosure. You will configure every AI-voice message and receptionist interaction to identify your business, state the purpose of the call where required, and disclose that the voice is AI-generated or automated wherever law requires. You will never configure the Service to deny being an AI when asked.

3.15 Audit and cooperation. On request, you will promptly describe your use case and give us, or a Provider, records showing your compliance with this Section 3, including consent, DNC, opt-out, recording-notice, and voice-consent records. You will cooperate with any investigation by us, a Provider, a carrier, or a regulator relating to your account.

3.16 Your business use only. You may use the Service only for your own internal business operations. You are not our agent, partner, or joint venturer, or that of any Provider, and you will not represent otherwise.

4. Indemnification

4.1 Your indemnity. To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Company, its parents, subsidiaries, and affiliates, and each of their owners, members, managers, officers, directors, employees, agents, contractors, licensors, carriers, and service providers (the "Indemnified Parties") from and against any and all Claims, and all resulting losses, damages, judgments, settlements, statutory damages, fines, penalties, forfeitures, assessments, costs, and expenses (including reasonable attorneys' fees, expert fees, and costs of investigation, discovery, and responding to subpoenas or regulatory inquiries) (together, "Losses"), arising out of or relating to:

  1. any message or call sent, answered, recorded, transcribed, or attempted through your account, including automated sends triggered by your HubSpot, GoHighLevel, or other integrations, including any Claim under the TCPA, the TSR, any state telemarketing or mini-TCPA law, or any Do-Not-Call rule, whether brought by an individual, a putative or certified class, a carrier, or a government authority;
  2. your Content or Contact Data, including any voice you clone or use and any Claim that it infringes, misappropriates, or violates any intellectual-property, privacy, publicity, likeness, or voice right;
  3. your actual or alleged failure to obtain, record, or honor consent or opt-out requests, including consent to call recording or to the use of a person's voice; any statement, answer, quote, or information the AI receptionist gives a caller based on your knowledge base or configuration;
  4. your breach or alleged breach of these Terms or any representation in them;
  5. your violation or alleged violation of any law or third-party right;
  6. the acts or omissions of anyone using your account or credentials, or of your end customers, clients, affiliates, or lead vendors; or
  7. your negligence, gross negligence, or willful misconduct.

4.2 Scope. Your obligations under Section 4.1 apply regardless of whether the Claim alleges that an Indemnified Party is the "maker," "initiator," or "sender" of a message, or is directly or vicariously liable, except to the extent a court of competent jurisdiction finally determines that the Losses were caused solely by that Indemnified Party's gross negligence or willful misconduct.

4.3 Procedure. We will notify you of a Claim within a reasonable time; a delay relieves you of your obligations only to the extent the delay materially prejudices your defense. We may, at our option, (a) require you to assume the defense with counsel reasonably acceptable to us, or (b) control the defense ourselves at your expense. You will not settle any Claim that imposes any obligation or admission on an Indemnified Party without our prior written consent. We may participate in any defense with counsel of our choosing.

4.4 Advancement of costs. You will pay defense costs as they are incurred, within 30 days of invoice, rather than at the end of the Claim.

4.5 Security. If a Claim is made, we may (a) withhold any prepaid balance or credits in your account and apply them to Losses, and (b) require you to provide a reasonable deposit or other security for anticipated Losses.

4.6 No limitation. Your indemnification obligations are not subject to any limitation of liability or damages cap in these Terms.

4.7 Guaranty. We may require you, as a condition of access to the Service or any feature, to provide a personal or parent-company guaranty of your obligations under these Terms in a separate signed document.

4.8 Survival. This Section survives termination or expiration of these Terms and your account.

5. Disclaimers and Limitation of Liability

5.1 Disclaimer. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY MESSAGE WILL BE DELIVERED. AI-GENERATED RESPONSES, TRANSCRIPTS, AND VOICES MAY BE INACCURATE, AND COMPANY IS NOT RESPONSIBLE FOR ANY ACTION TAKEN IN RELIANCE ON THEM. COMPANY DOES NOT PROVIDE LEGAL ADVICE, AND ANY COMPLIANCE INFORMATION OR TOOLS WE PROVIDE DO NOT GUARANTEE YOUR COMPLIANCE WITH ANY LAW.

5.2 Exclusion of damages. TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THEIR POSSIBILITY.

5.3 Cap. TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO COMPANY IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) $100.

5.4 Basis of the bargain. These disclaimers and limits are an essential part of the bargain between us, and our prices reflect them. They apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain exclusions, so some of these limits may not apply to you.

5.5 Your liability is not capped. The limits in this Section 5 apply only to Company. They do not limit your payment obligations, your indemnification obligations under Section 4, or your liability for breaching Section 3 or any Provider usage policy.

5.6 AI output. AI-generated responses, transcripts, summaries, and voices may be inaccurate, incomplete, or similar to output generated for others. You are responsible for reviewing output before relying on or distributing it, and output is not professional, medical, legal, or financial advice. The Service is not designed for emergency, medical, or other safety-critical use.

6. Disputes, Termination, and General Terms

6.1 Binding arbitration. Any dispute between you and Company arising out of or relating to these Terms or the Service will be resolved by final, binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator, seated in Salt Lake County, Utah. Judgment on the award may be entered in any court with jurisdiction. Either party may seek injunctive relief in court to protect intellectual property or confidential information, and Company may bring a claim in court to collect unpaid fees or enforce Section 4.

6.2 Class action waiver. YOU AND COMPANY EACH WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If this waiver is found unenforceable, the class claim will proceed in court, not arbitration.

6.3 Time limit. Any claim against Company must be brought within one (1) year after it arises, or it is permanently barred.

6.4 Governing law and venue. These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law rules, and by the Federal Arbitration Act. For any matter not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Salt Lake County, Utah, and you waive any objection to venue or inconvenient forum there.

6.5 Termination. You may terminate by cancelling your account. We may suspend or terminate your account at any time, with or without notice, for any breach of these Terms, suspected unlawful activity, a carrier or regulator request, non-payment, or as needed to protect the Service. On termination, your right to use the Service ends immediately and prepaid amounts are refundable only as stated in Section 2.6. Sections 2.5, 2.7, 3.6, 3.8, 4, 5, and 6 survive.

6.6 Electronic communications and signatures. You consent to receive notices electronically and agree that clicking "I agree," checking a box, or similar electronic action is your electronic signature with the same force as a handwritten signature under the E-SIGN Act and the Uniform Electronic Transactions Act.

6.7 Notices. We send notices to the email on your account. You send notices to support@voxperch.com and AEO Juice LLC, 138 E 12300 S, Ste C-1096, Draper, UT 84020.

6.8 Assignment. You may not assign these Terms without our written consent. We may assign them freely, including in a merger or sale of assets.

6.9 Entire agreement; severability; waiver. These Terms, our Privacy Policy (dash.voxperch.com/privacy), the Provider usage policies referenced in Section 3.13, and any Order are the entire agreement on this subject. If any provision is unenforceable, it will be enforced to the maximum extent allowed and the rest remains in effect. Our failure to enforce a provision is not a waiver.

6.10 Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including carrier outages, network failures, regulatory changes, or acts of God.

6.10A Third-party beneficiaries. Solely to the extent a Provider's terms with us require it, that Provider (currently ElevenLabs) is an intended third-party beneficiary of Sections 3, 4, and 5 and may enforce them directly against you. Otherwise, these Terms create no third-party rights.

6.11 Contact. AEO Juice LLC, 138 E 12300 S, Ste C-1096, Draper, UT 84020; support@voxperch.com.